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Returns Policy

Right of withdrawal

In accordance with the Republic of Latvia Cabinet Regulation No. 255 "Regulations Regarding Distance Contracts", paragraph 22, the Consumer may not use the right of withdrawal if:

  1. products are made to the Consumer's specifications 
  2. products are personalized
  3. products are liable to deteriorate or expire rapidly
  4. the Consumer has unsealed the packaging for products that are not suitable for return due to health protection or hygiene reasons. 

VIANAILS Ltd. believes that all Luxe Gel nail care cosmetics are such products: gel polish, builder gel, rubber base gel, hand creams, cuticle oils, primers, dehydrators, and disinfection products. All these products are among the exceptions, and the Consumer cannot use the right of withdrawal on them. 

By placing an order, you confirm that you have read and understood the Terms and Conditions of the VIANAILS Ltd., accept them, and agree to be bound by them.

The Consumer forfeits the right of withdrawal if:

  1. the packaging of the product has been opened 
  2. fails to notify VIANAILS Ltd. about the use of the right of withdrawal within 14 days from the date of receipt of the products. 

If the product’s discrepancy is negligible and does not affect the Consumer's ability to use the product, the Consumer may not demand a refund.  

In accordance with Consumer Rights Protection Law and Republic of Latvia Cabinet Regulation No. 255 "Regulations Regarding Distance Contracts", the Consumer may use the right of refusal and withdraw from the contract unilaterally within 14 (fourteen) calendar days, beginning with the day after you received the products.

By placing an order, you confirm that you have read the Terms and Conditions (including the right of withdrawal) of the VIANAILS Ltd., and agree to be bound by them. After placing your order at LuxeGel.com, you will receive Terms and Conditions of the VIANAILS Ltd. and a Refusal form via e-mail. 

The Consumer shall notify VIANAILS Ltd. of the use of the right of refusal by sending a Refusal form with a detailed description of what you want to return or exchange. The Consumer shall indicate the order number, name, surname, e-mail address, product names, and codes. Please indicate the reason for your return. For exchanges, please specify the new product name and code; we will put it on hold for you.

You shall return the products to VIANAILS Ltd. within 14 (fourteen) days from the date you notify the Vendor of the cancellation, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the Products while they are in your possession.

If the order had Free delivery, and some or all of the ordered goods are returned, SIA "VIANAILS" reserves the right to withhold the cost of shipping.

The products should not have been used or damaged, all documents (manual, invoice, etc.) should still be attached to the products. Products should be returned in their original packaging, in the same condition in which you received them.

When returning the item to the Seller, please attach all the documents confirming the purchase of the goods (invoice, postal receipt, etc.).

We will start processing your return request as soon as we receive your item(s). VIANAILS Ltd. will inspect all returns to ensure your item(s) are in their original condition and do not show any signs of use. You will be notified via e-mail. 

We will process the refund within 14 (fourteen) days of the day on which you gave notice of your cancellation. 

The Consumer is obliged to return the item to luxegel.com within 14 (fourteen) days from the date sending a written refusal. LuxeGel.com, within 14 days from the date of receipt of the written refusal, is obligated to refund the amount paid for the goods, except for the cost of delivery of the goods. LuxeGel.com is entitled to withhold the refund to the Consumer until the item is returned. The refund will be made using the same payment instrument that you used for the original transaction. LuxeGel.com is entitled not to refund to the Consumer the amount it has paid for the item until the Consumer returns the item or if LuxeGel.com upon receipt of the item determines that it has been used, or its original packaging with all original products documents are missing). The Consumer is responsible for any damage to the item that occurred during the return of the item.

If LuxeGel.com is unable to perform the contract because the ordered item is unavailable, the Seller shall inform the Consumer and make full refund no later than 7 calendar days after LuxeGel.com receives the Consumer's order.

Please, fill the Refusal Form and return the products to the Vendor by:

Omniva: Jelgava, Jelgavas Vivo RIMI parcel machine, Katoļu street 18, Jelgava, recipient "VIANAILS" Ltd., phone: +371 20667970

Courier service: legal address – Smilšu street 40, Jelgava, LV-3008, the recipient – VIANAILS Ltd., ph. +371 20 66 79 70

If you have questions about the product’s return or exchange, please contact us: info@luxegel.com or ph. +371 20 66 79 70

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