We use cookies to provide you with a more convenient and safer user experience. By continuing the browsing session or clicking the "I Agree" button, you confirm that you agree to the use of cookies. You can revoke your consent at any time by changing your browser settings and deleting the cookies stored. Read our Cookie Policy.

Privacy Policy

SIA VIANAILS - society with limited responsibility

PRIVACY POLICY

Approved in Jelgava, on 25 May 2018

The purpose of the privacy policy is to provide information to a natural person about the purpose, scope, protection and time of processing personal data during the acquisition and processing of the data. 

In cooperation with SIA VIANAILS, personal information may be required from a person, including name and surname, phone number, e-mail address, payment information and delivery address. Information is required to provide direct cooperation – processing of the orders, delivery and invoice administration and/or the establishment and maintenance of employment relationships. At SIA VIANAILS personal data is used in compliance with the highest safety standards.  

Personal Data Manager and its contact information

Personal Data Manager is SIA VIANAILS, unified registration No. 43603073143, registered office 37 Smilšu Street, Jelgava, LV-3008. SIA VIANAILS contact information in matters regarding the processing of personal data is the telephone number +371 20667970 or e-mail address info@luxegel.com. Inquiries about personal data processing can be made by using this contact information. 

The Scope of document application

Personal data is any information about an identified or identifiable natural person – client, co-worker, employee, job applicant or company visitor of SIA VIANAILS. The privacy policy is applied to the provision of privacy and personal data protection regarding:

  • natural persons – employees, potential employees, clients and other service users (including the potential, former and existing ones);
  • Visitors of SIA VIANAILS premises, including those regarding which video surveillance is executed.

SIA VIANAILS cares about the person’s privacy and the protection of personal data, observes the right of a person to the lawfulness of the processing of personal data in accordance with the applicable regulatory enactments – the Personal Data Protection Law, Regulation No. 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and other applicable laws in the field of privacy and data processing. 

Privacy policy applies to data processing, regardless of the form and/or environment, in which the person provides the data (SIA VIANAILS website (www.luxegel.com), an e-mail format, phone or in person) and regardless of on what company systems or paper forms they are processed. 

The purpose of personal data processing

SIA VIANAILS processes personal data for the following purposes:

  • For the provision of services and for the sale of goods:
    • for customer identification;
    • for preparing and signing agreements and/or invoices;
    • for the supply of goods and/or provision of services;
    • for the execution of warranty liabilities;
    • for customer service;
    • for reviewing and processing claims;
    • for customer retention, loyalty, satisfaction surveys;
    • for payment administration;
  • For the provision of SIA VIANAILS service quality, for reviewing and processing claims. 
  • Within video surveillance for the safety of SIA VIANAILS property and for the safety of persons, for the elimination of thefts and fraudulent activities in the SIA VIANAILS premises, for the recording of criminal offences, for the identification of potential offenders. Within video surveillance the data is stored for one month. After the end of this period SIA VIANAILS provides full automatic data deletion, if these data have not been requested before or if no criminal offences have been stated. If data has been previously requested by competent state or local government authorities or if criminal offences are detected, data is stored according to necessity.
  • For the provision of information to state regulatory institutions and the subjects of emergency operations in cases and to the extent as provided by external regulatory enactments.
  • For other specific purposes, which the person is informed about at the moment when the relevant data is provided to SIA VIANAILS.

Processing of personal data

SIA VIANAILS processes personal data using the capabilities of today’s technology, taking into account the existing privacy risks and the available organisational, financial and technical resources. 

Personal data can be transferred to trusted service partners, who provide specific services, such as providers of resource planning systems, undertakings providing security and safety services.  

Categories of recipients of personal data

SIA VIANAILS does not disclose personal data or any information obtained during cooperation to third persons, except for:

  • if the data must be provided to the relevant third party within a signed agreement, in order to implement any function required for the performance of the agreement or legally applied (for example, to the bank within a settlement, to a courier service for delivery of the order outside the SIA VIANAILS delivery area, to the provider of a resource planning system for the purpose of data storage and processing, to the security company within video surveillance for the provision of safety);
  • to persons provided by the external regulatory enactments upon their reasonable request, in accordance with the procedure and amount as provided for by the external regulatory enactments;
  • in the cases specified by the external regulatory enactments, for the protection of the legitimate interests of SIA VIANAILS, for example by appealing to a court or other public authority against a person, who has violated its legitimate interest.

Period of personal data storage

SIA VIANAILS stores and processes personal data, while at least one of the following criteria exists:

  • only as long as the agreement signed with the person is in force;
  • while in the order as provided by the external regulatory enactments SIA VIANAILS or the person can exercise its legitimate interests (for example, file a complaint or bring an action in court);
  • while one of the parties has a legal obligation to store the data;
  • as long as the consent of the person for the processing of personal data is in force, unless another legal basis for processing is in place.

After the above-mentioned conditions expire, personal data is archived, deleted, or liquidated. 

Access to personal data and rights of another person

A person has the right to receive information specified by the regulatory enactments regarding the processing of his/her data. 

In accordance with the regulatory enactments, a person also has the right to request SIA VIANAILS give access to his/her personal data and to request that it is supplemented, corrected or deleted, or the limitation of its processing regarding the person, or the right to object against processing (including the processing of personal data based on the lawful (legitimate) interests of SIA VIANAILS) as well as the right to data portability. This right is enforceable insofar as the processing does not result from the obligations of SIA VIANAILS imposed on it by the applicable laws and regulatory enactments and that are executed in the public interest. 

A person may apply for the exercising of his/her rights:

  • in writing in person at the SIA VIANAILS office, by presenting a personal identification document;
  • by electronic mail, signed by a secure electronic signature.

Upon receiving a person’s request for the exercising of his/her rights, SIA VIANAILS verifies the identity of the person, evaluates the request and enforces it in accordance with the regulatory enactments. 

SIA VIANAILS replies to the person via registered mail or e-mail using his/her provided contact information, taking the method of receiving the reply indicated by the person into account as far as possible.  

SIA VIANAILS ensures the execution of data processing and protection in accordance with the requirements of the regulatory enactments and in the event of a person’s objections, takes the reasonable measures to resolve the complaint. However, if it is not possible, the person has the right to contact the supervisory authority – the Estonian Data Protection Inspectorate. 

Communication with the person

SIA VIANAILS communicates with the person using the contact information indicated by the person (telephone number, e-mail address, postal address). SIA VIANAILS executes communication on the performance of the service agreement on the basis of the signed agreement and/or issued invoice (for example, coordination or modification of service delivery, billing information, etc.). 

Commercial messages

SIA VIANAILS can use personal data in marketing and communication activities to provide a person with information about up-to-date offers and news that might be of interest to the person. A person may refuse to receive these promotional items at any time in one of the following ways:

  • using the automated option provided in the commercial communication to refuse to receive further notifications by clicking on the waiver notice at the end of the relevant commercial communication (e-mail);
  • by sending an e-mail to info@luxegel.com;
  • by calling the SIA VIANAILS office +371 20667970.

SIA VIANAILS terminates the sending of commercial notifications, as soon as a person’s request is processed. Processing of the request can take up to one business day.  

SIA VIANAILS shall never allow the use of personal data for advertising and communication purposes from third parties. 

Other regulations

SIA VIANAILS has the right to supplement the Privacy Policy by making the current version available to the person on the SIA VIANAILS website – www.luxegel.com. 

Links may be published on the SIA VIANAILS website to third-party websites that have their own terms of use and personal data protection, which SIA VIANAILS is not liable for.

Frequently Asked Questions About LUXE GEL PROFESSIONAL products
Is the Luxe Gel Professional a three-phase gel polish?

Yes! Apply a base coat, two coats of colour, and a top coat.

What is the polymerisation time?

It takes 30 seconds for gel nail polish to polymerise in LED lamp or 1 minute in UV lamp.

What is the polymerisation time for the base coat and the top coat?

Polymerisation time for the base coat and the top coat is 45 to 60 seconds in LED lamp or 2 minutes in UV lamp.

What type of top coat is the most suitable for gel polishes?

We recommend to use Extra Shine Top Coat for gel polishes. This top coat has an extra glossy shine.

What type of top coat is suitable for fixing crystals, stones, sliders and other nail decorations?

We recommend to use the Rubber Top Coat. It is perfect for fixation of stones, sliders and other nail decorations. It is a gel-based rubber top. It provides a perfect fixation of any decorations on your nails.

What type of base coat is most suitable for very thin and splitting nails?

We recommend to use the Clear Rubber Base. It gives an extra strength to thin or splitting nails.

What is the purpose of French Rubber Base and what is it?

French Rubber Base is a tinted building gel in a bottle. It is a unique product for nail strengthening or increasing their length. It contains a rubber gel and primer. French Rubber Base has various hues of nude tone. It does not form air bubbles. For application instructions see Products section under Building Gels.

Should I use an extra Primer with your products?

No. Our base coat products already have a primer added. 

What is the Base coat 2in1?

Base coat 2in1 is a base coat with added primer. It is perfect for regular gel manicure and pedicure.

Are Luxe Gel Professional products compatible with products of other manufacturers?

Yes. Our products are compatible with other manufacturers' products, but there are always some nuances. The manufacturer can't guarantee, and does not bear the responsibility for incompatibility with products of other brands. It is a chemical process, and gel nail polishes of various manufacturers are not always compatible.

Does Extra Shine Top Coat or Rubber Top Coat have a sticky residue?

No. These top coats do not form the sticky layer. You will not have to buy additional materials for cleaning the sticky residue.

Does the Extra Shine Top coat or Rubber Top coat provide UV protection?

Yes! Top coat has a very good UV protection. Therefore gel polish does not turn yellow in the solarium, and does not fade in the sun. Perfectly ultra bright shine stays for a long time.

How long does Luxe Gel Professional nail polish stays on nails?

If you completely comply with all the application instructions of Luxe Gel Professional products, the manufacturer gives 3 to 5 weeks' guarantee of great colour and shine, without splitting and peeling off. Of course, there are many factors affecting durability and resistance of the gel polish - the condition of nails and the external environment.

Can I use Extra Shine Top Coat as the top coat for building gels and gel polishes of other manufacturers?

Yes! Extra Shine Top coat is compatible with building gels and gel polishes of other brands. But Luxe Gel Professional can not guarantee 100% compatibility of these products. The manufacturer can guarantee the perfect quality and compatibility only for their products with each other.

Can I use the base coat 2in1 as the base for building gels and gel polishes of other manufacturers?

Yes! Base coat 2in1 has an added primer. This base coat creates a very good bond between the natural nail and the gel.

How to dehydrate the nails before the gel application?

We recommend dehydrate the nails only with pure acetone.

How many layers of Luxe Gel Professional gel polish do I need to apply?

Our gel polish is highly pigmented. You can achieve a full coverage with only one layer, but we recommend to apply two layers.