We use cookies to provide you with a more convenient and safer user experience. By continuing the browsing session or clicking the "I Agree" button, you confirm that you agree to the use of cookies. You can revoke your consent at any time by changing your browser settings and deleting the cookies stored. Read our Cookie Policy.

Terms & Conditions

General Terms and Conditions

Please read the following terms and conditions that will serve as a legal agreement between VIANAILS Ltd and you in the use of this website.

VIANAILS Ltd reserves the right to make changes to this Terms and Conditions. By placing an order on the website, you agree to be bound by the VIANAILS Ltd Terms and Conditions. 

These Terms and Conditions have been created in compliance with laws and regulations of the Republic of Latvia.

VIANAILS Ltd does not assume liability for any direct or indirect loss that may result from using LuxeGel.com website.

VIANAILS Ltd does not assume liability for any default on our obligations or delay in delivery arising out of any cause beyond our control.

Ordering

You can buy products in our online store by clicking on the product. Use "Add to cart" button to place this product to the shopping cart. Review the items in your shopping cart. You can edit product details, remove them in case you changed your mind or add more products. Click on "Checkout" to complete your order.

You will have to fill out the order form. Enter your billing information. From the options provided, select the shipping method. Confirm the order information.

Once the checkout is completed, you will receive an order confirmation e-mail, which will include an order number, the total amount, delivery information.

Your order has been confirmed, and an agreement has been made only when you have received a confirmation e-mail. Your order can not be confirmed, if there is any problem with payment, or if the item is out of stock. 

Product image and description

All pictures are for illustration purposes only. The actual product may be slightly different from the one in the image. Product pictures may contain elements that are not included in set. Product descriptions are provided by the manufacturer, and can be changed without notice. Product colour is specified in the description. Please note, actual product colour may vary depending on your screen settings. Questions about products should be sent to us at info@luxegel.com (please, specify the product name and code).

Prices and Payment

All prices in our online store are indicated as per one product unit.

All prices in our online store include VAT (21%).

When you will select the delivery type from the options provided, the delivery fee will be added to the total amount.  

A 10% discount will be applied on orders over 150 €. To get a discount coupon for 10% OFF, please call us: +371 20667970

We reserve the right to alter prices at any time. Price changes will not affect confirmed orders.

The order can not be completed before it is fully paid. After placing your order, you will receive an order confirmation and an invoice via e-mail. The invoice contains all relevant details for payment. Please indicate the order number, when making a payment of the invoice. 

Invoice

1. After placing your order, you will receive an invoice via e-mail. The invoice will contain all relevant details for payment. If you have not received an e-mail, please verify your e-mail address. If the e-mail address is correct, please check the spam box.

2. Please make a payment within 2 business days. If the invoice is not paid within the specified time period, the order will be cancelled.

3. Once your payment has been confirmed, your order will be dispatched. The order can not be processed before it is fully paid. Questions about order status or payments should be sent to us at info@luxegel.com (please, specify the order number).

Delivery

LuxeGel.com offers worldwide delivery. Select your type of delivery when placing the order. Delivery terms can vary depending on the product availability in stock. We will notify you via e-mail, if the item is out of stock. 

We do not deliver products to multiple addresses.

Please notice, we do not ship partial orders. Your order will be dispatched as soon as all items arrive at our warehouse. If the item is out of stock, we will notify you via e-mail.

Questions about order status or estimate delivery time should be sent to us at info@luxegel.com (please, specify the order number).

How to receive your delivery:

OMNIVA: As soon as the parcel is placed into the parcel machine, OMNIVA will send you a text message. To collect a parcel, you need to enter the six-digit door code sent to you by text message or e-mail. The parcel must be collected within 7 days.

COURIER SERVICE: courier will call you to inform you about the delivery time.

Risk and Ownership

If something goes wrong with your delivery (the delivered products have any obvious defects, missing or incorrect items), please notify us immediately by e-mail at info@luxegel.com, describe the product damage and include an image of the order you received.

If the order is delivered by a courier, please check the package in the courier's presence. You can refuse delivery if the package appears damaged.

The Consumer Rights

Under the Republic of Latvia Cabinet Regulation No. 255 "Regulations Regarding Distance Contracts", paragraph 22, the Consumer may not exercise the right of withdrawal if the products are made to the consumer's specifications or are clearly personalised, the products are liable to deteriorate or expire rapidly, the consumer has unsealed the packaging for products which are not suitable for return due to health protection or hygiene reasons. VIANAILS Ltd. believes that nail polish cosmetics are such products. 

By placing an order you confirm that you have read and understood the Terms and Conditions of the VIANAILS Ltd., accept them, and agree to be bound by them. 

The Consumer forfeits the right of withdrawal if the packaging of product has been opened or fails to notify VIANAILS Ltd. about the exercise of the right of withdrawal within 14 days from the date of receipt of the products. 

If the product’s discrepancy is negligible and do not affect the Consumer's ability to use the product, the Consumer may not demand for a refund.

 

Under the Consumer Rights Protection Law and Republic of Latvia Cabinet Regulation No. 255 "Regulations Regarding Distance Contracts" the Consumer may exercise the right of refusal and withdraw from the contract unilaterally within 14 (fourteen) calendar days, beginning with the day after you received the products.


By placing an order you confirm that you have read the Terms and Conditions (including the right of withdrawal) of the VIANAILS Ltd., and agree to be bound by them. After placing your order at LuxeGel.com, you will receive Terms and Conditions of the VIANAILS Ltd. and a Refusal form via e-mail. The Consumer shall notify VIANAILS Ltd. of the exercise of the right of refusal by email using a Refusal form with a detailed description of what you want to return or exchange. The Consumer shall indicate the order number, name, surname, e-mail address, product names and codes. Please indicate the reason for your return. For exchanges, please specify the new product name and code, so we can put it on hold for you.


You shall to return the products to VIANAILS Ltd. within 14 (fourteen) days from from the date you notify the Vendor of the cancellation, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the products whilst they are in your possession.


The products should not have been used, or damaged, all documents (manual, invoice etc.) should still be attached to the products, products should be returned in their original packaging, in the same condition in which you received them.


We will start processing your return request as soon as we receive your item(s). VIANAILS Ltd. will inspect all returns to ensure your item(s) are in their original condition and do not show any signs of use. You will be notified via e-mail. 


We will process the refund within 14 (fourteen) days of the day on which you gave notice of your cancellation. 


You will be refunded by credit card you used to pay for the order.


You can return the products to the Vendor either by:


OMNIVA: Vivo RIMI parcel machine, Katoļu street 18, Jelgava, recipient – VIANAILS Ltd., tel. +371 20 66 79 70


COURIER SERVICE: legal address – Smilšu street 40, Jelgava, LV-3008, recipient – VIANAILS Ltd., tel. +371 20 66 79 70


Questions about product’s return or exchange, please contact us: info@luxegel.com or tel. +371 20 66 79 70


Intellectual Property Rights

All content included on this site, such as trademarks, text, pictures, product names, design, concept and layout, is the property of VIANAILS Ltd., and is protected by national and international copyright and other intellectual property laws.


You may not reproduce, duplicate, copy or exploit in any way the content without written consent of VIANAILS Ltd.


Frequently Asked Questions About LUXE GEL PROFESSIONAL products
Is the Luxe Gel Professional a three-phase gel polish?

Yes! Apply a base coat, two coats of colour, and a top coat.

What is the polymerisation time?

It takes 30 seconds for gel nail polish to polymerise in LED lamp or 1 minute in UV lamp.

What is the polymerisation time for the base coat and the top coat?

Polymerisation time for the base coat and the top coat is 45 to 60 seconds in LED lamp or 2 minutes in UV lamp.

What type of top coat is the most suitable for gel polishes?

We recommend to use Extra Shine Top Coat for gel polishes. This top coat has an extra glossy shine.

What type of top coat is suitable for fixing crystals, stones, sliders and other nail decorations?

We recommend to use the Rubber Top Coat. It is perfect for fixation of stones, sliders and other nail decorations. It is a gel-based rubber top. It provides a perfect fixation of any decorations on your nails.

What type of base coat is most suitable for very thin and splitting nails?

We recommend to use the Clear Rubber Base. It gives an extra strength to thin or splitting nails.

What is the purpose of French Rubber Base and what is it?

French Rubber Base is a tinted building gel in a bottle. It is a unique product for nail strengthening or increasing their length. It contains a rubber gel and primer. French Rubber Base has various hues of nude tone. It does not form air bubbles. For application instructions see Products section under Building Gels.

Should I use an extra Primer with your products?

No. Our base coat products already have a primer added. 

What is the Base coat 2in1?

Base coat 2in1 is a base coat with added primer. It is perfect for regular gel manicure and pedicure.

Are Luxe Gel Professional products compatible with products of other manufacturers?

Yes. Our products are compatible with other manufacturers' products, but there are always some nuances. The manufacturer can't guarantee, and does not bear the responsibility for incompatibility with products of other brands. It is a chemical process, and gel nail polishes of various manufacturers are not always compatible.

Does Extra Shine Top Coat or Rubber Top Coat have a sticky residue?

No. These top coats do not form the sticky layer. You will not have to buy additional materials for cleaning the sticky residue.

Does the Extra Shine Top coat or Rubber Top coat provide UV protection?

Yes! Top coat has a very good UV protection. Therefore gel polish does not turn yellow in the solarium, and does not fade in the sun. Perfectly ultra bright shine stays for a long time.

How long does Luxe Gel Professional nail polish stays on nails?

If you completely comply with all the application instructions of Luxe Gel Professional products, the manufacturer gives 3 to 5 weeks' guarantee of great colour and shine, without splitting and peeling off. Of course, there are many factors affecting durability and resistance of the gel polish - the condition of nails and the external environment.

Can I use Extra Shine Top Coat as the top coat for building gels and gel polishes of other manufacturers?

Yes! Extra Shine Top coat is compatible with building gels and gel polishes of other brands. But Luxe Gel Professional can not guarantee 100% compatibility of these products. The manufacturer can guarantee the perfect quality and compatibility only for their products with each other.

Can I use the base coat 2in1 as the base for building gels and gel polishes of other manufacturers?

Yes! Base coat 2in1 has an added primer. This base coat creates a very good bond between the natural nail and the gel.

How to dehydrate the nails before the gel application?

We recommend dehydrate the nails only with pure acetone.

How many layers of Luxe Gel Professional gel polish do I need to apply?

Our gel polish is highly pigmented. You can achieve a full coverage with only one layer, but we recommend to apply two layers.